The specific Activity Codes to be exported are defined in, At a minimum, you must define an Activity Code Attribute called, You can define unique Activity Code attributes for the various output files instead of using the EXC_EXPORTattribute. It is cool to see the trucks on the maps and pictures within Swoop as well., We were thrilled with the transparency of the Swoop experience.. Streamlines the workflow with intuitive, context-sensitive controls, Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels, Optimizes collaboration within the contact center and beyond with presenceaware address books, Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. This export provides a combination the Agent ScheduleSummary and the Agent Activity Detail exports. Sign In. and innovation. It is a pleasure to work with amazing people. .css-30w4xf{display:none;}@media screen and (min-width: 48em){.css-30w4xf{display:inherit;}}Sign In / Create Account.css-1edzhxc{display:inherit;}@media screen and (min-width: 48em){.css-1edzhxc{display:none;}}Sign In / Sign Up. This export is similar to the Agent AdherenceDetail export, except it provides agent adherence metrics for a specified Adherence Attribute Code. Together, we can drive seamless experiences for motor clubs, clients, customers and providers around the world. Trusted by more than 5 Million users across the globe. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. new U.S. passenger vehicles covered by Agero. They value their employees and frequently expose them to new opportunities. Key performance indicators are budgetary (labor hour utilization), data accuracy, data integrity and the ability to meet agreed deadlines. Price per Customer Record. This export provides revised forecasts based on changes made to specific metrics. Apply for the Job in Business Analyst (Workforce Management, NICE-IEX) at Dallas, TX. If you don't define a sort order, IEXWFMExport includes all fields in the default sort order. using our solution and providing ideas for improvements. NICE Workforce Management is a cloud-based employee management suite designed to meet the needs of businesses of all sizes, across all industries. Enable proactive and reactive alerts to manage outliers, built on motor club specific machine learning. This export provides information about an agent's adherence on a per-day basis. Copyright 2005-2023 NICE LTD | NICE CXone All Rights Reserved. Responsible for scheduling of employees on and off phones and, BA/BS degree in Business, Statistics or related field. NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Displayed here are Job Ads that match your query. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. Swoop Dispatch Management is the only platform designed by motor clubs for motor clubs. If you want, you can also specify the order you want the data arranged in the output file. Number of Customer Records. This export is similar to theAgent Activity Detail export, except it provides data about scheduled versus actual activity. If your password has expired, please navigate to Concentrix Password Reset to update your password. As someone who loves solving puzzles and problems, I'm like a kid in a candy shop every day at Agero. It is powered by algorithms and configurable to client needs. IEX WFM Export includes this line even if a custom sort order wasn't specified.. A blank line appears below the header lines in the output file. The color coding really helps you to easily see when it's time to follow up with a service provider., Once we started using Swoop, we felt we could see more tows coming in compared to before. Please log in using your AgeroSupport username and password. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. Performs administrative duties for managed applications by establishing role-based permissions and granting user access. Our white-label roadside assistance, accident management, consumer affairs, and digital dispatch solutions are informed by deep industry expertise and insight from more than 12 million annual events. It delivers intelligent automation to enhance employee engagement, providing seamless and inclusive work anywhere environments. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Some data items are not stored in the IEXWFMIntegrated. This includes ACD with logon details. This software offers various workforce management tools, including e-learning, workforce management, hiring, & customer relationship management. Built on motor club experience, tested with the largest B2B provider in North America, configurable to your market. Learn how to efficiently and effectively introduce a new scheduling process to your call center. Driving Driving: Unmatched Digital Driver Assistance, Driving Intelligence: Explore Agero Insights & Media. Since 2010, our global team of researchers has been studying NICE IEX Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise . The Agero blog: our musings on drivers, clients, and our communities. Get an Overview for the Leaders Matrix at glance. Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores. Rate this app or be the first to review. How would you describe the companys work-life balance? Once you've become an Agero Service Provider, simply visit www.AgeroProviderPerks.com, enter your Vendor ID and fill out the member registration form to get started. Learn how were doing it in our latest podcasts, videos, infographics and whitepapers. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. Driver support is so complex and multifaceted, and we get to rethink it from every angle to make the experience better for everyone involved. The default sort order varies and is the same as the order that fields are listed in the fields definition table for each export type. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Dynamic long-range planning with reverse- solve for key metrics. Powerful re-forecast and re-simulation for net staffing, manage published accurate schedules and track adherence. Best candidate will be call center focused writing and developing call flows. It all happened in our Founder, Sid Wolks living room. Agerosflexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: More than ever, drivers expect convenience, speed, and choice. Supports coordination of end-user activities, user group meetings and other related end-user events. scheduleBusiness, scheduleAvail, scheduleOpen, Performance & security by Cloudflare. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. The dashboard is very easy to navigate and learn how to use. Provides summary information about the total scheduled time for each day and the agent's overall adherence. If an attribute isn't defined when the export is configured. Instead, they are calculated values that IEXWFMExport produces when it runs an export. Role Description and Mission: Artificial intelligence (AI) powers the industrys most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time. Our mission to safeguard drivers on the road, strengthen our clients relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change. Easy to use, easy to train and easy to configure different views to support different agent types. Keka HR. NICE IEX Workforce Management (WFM) has long led the market in share. NICE has also received highest ratings across all 4 use cases in the 2021 Critical Capabilities for WEM. This export provides information based on data that IEXWFMIntegrated received from historical ACDintegration files. Trouble accessing your account? ACDpriority, and other specifications are included in this line (if applicable). It all happened in our Founder, Sid Wolk's living room. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Built In is the online community for startups and tech companies. Trouble accessing your account? Can also include organizational information such as time off group, bidding information, and accrual date. If you don't use IEXWFMExport to obtain these values, you must develop other means to retrieve and process the raw data to derive the values. We are all Change Drivers at Agero. Such business applications are primarily used by internal personnel, but in some cases are used by outside vendors and clients as well. nice iex jobs . Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients relationships with their customers. Several export file types include Activity Code information from the exception table and the schedule table. With IEXWFMExport, you can export data from three general categories:Agent, Contact Type (CT), and Management Unit (MU). Cloudflare Ray ID: 7a2a0aa1ee81921a Customer Service is the heartbeat of our company. Provides details about the agent's scheduled events and their actual adherence. In October of 1972, Agero (then known as Cross Country Motor Club), completed our very first roadside assistance service. The real-time agent data is received by NICE IEX Workforce Management from Avaya CMS. This export provides forecast information for a specifiedmanagement unit(MU) for a specified contact type (CT). Were meeting this expectation one roadside event at a time,through technology informed by decades of engineering andexperience.